Not as described - Claim - #PP-006-499-616-772
- DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a PayPal claim.
- EscalationThe buyer or seller asks PayPal to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.
- Awaiting other party's responsePayPal requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.
- Requiring your actionPayPal requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.
- Being reviewed by PayPalWe review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.
- Item returnThe seller or PayPal may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.
- ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a PayPal claim.
Disputed Amount: |
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Buyer reason(s):
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Status
This significantly not as described dispute has been escalated to a claim.
We requested additional information from the seller about this transaction.
What happens next
The seller has been asked to respond by Jan 11, 2018. Once we receive the information, we'll continue our review of this case.
Supporting documents
Files (0)
You haven't submitted any files.
Faxes (0)
You haven't submitted any faxes.
- Jan 1, 2018 - PayPal: Email sent to seller
- Jan 1, 2018 - PayPal: Email sent to buyer
- Jan 1, 2018 - Buyer: Dispute escalated to claim
- Jan 1, 2018 - PayPal: Email sent to seller
- Jan 1, 2018 - PayPal: Email sent to seller
- Jan 1, 2018 - PayPal: Email sent to buyer
- Jan 1, 2018 - PayPal: Email sent to seller
- Jan 1, 2018 - Buyer: Dispute filed
- Jan 1, 2018 - Buyer: Dispute filed
Please provide as much information as you can:
- Unauthorized issue: Attach proof of delivery, signed sales receipt or purchase order.
- Item Not Received (non-receipt) issue: Attach proof of delivery, signed sales receipt, or pickup confirmation.
- Not as Described (merchandise) issue: Attach your refund policy or provide proof of exchange.
Transaction #9NM10864JN186070C
- -$20.00 USD
- 1/1/2018 08:45 PST
- iPadian
- theaymane@hotmail.com
Shipping address
James Driskill
3260 Grande Vista
San Bernardino, CA 92405
United States
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